Privacy Policy

 1. The products purchased are delivered by electronic transfers of accounts to avatar accounts within the IMVU 3D Chat or mailings in case of files, codes or material.

 2. You can not make a shipment of products to avatar accounts that do not have in your account in the part of Setting the visibility of the selected panels leave messages: All as the example image Here

You will have to log in to the web and click on "MY ACCOUNT", then in Configuration of the visibility of the panels place Receive messages: All and click "Update Preferences"


 3. All information provided will be confidential. However, we reserve the right to share information with a qualified group or any other interested party in necessary cases of fraud, suspected fraud or malicious character.

 4. Please be sure to write the name of your avatar or Email correctly when making your purchase, so you can receive your products or others.
If you provide an avatar name that does not exist in IMVU, your purchase will take longer to be sent since you must send me an email with the correct avatar name and the shipment will be tried again.
If you provide a wrong avatar name, it will be your responsibility not to have written the correct user and you must make the purchase again, since you can not recover the products once they are sent to other users.

 5. Please note that you must send us a confirmation after making a successful purchase of any of our products, because that way we will know that you are satisfied with your purchase.

  6. You must have permission from the owner to use a debit / credit card or PayPal account when buying products and others within ImvuHotMarket or you may face a fraud process.
This also applies to anyone who uses their parent's account without permission. If someone is buying products for you then we can insist that they use their own email account for the purchase.

  7. In order to protect our customers and ourselves from fraudulent activity, we have a policy of requiring confirmation by email of purchases in certain circumstances.
In these cases, you will receive an email that will inform you of the need for confirmation.
The email you send back must confirm that you are the owner of the PayPal account or credit / debit card, or have permission from the owner to use it.
The circumstances that are required for the confirmation of email are subject to change, but may include (among other things) the product number or name of the product purchased, the age, avatar name of the person and first name of the actual surname of the person who will make the payment and then the purchase will be approved or your money will be refunded, rejecting after your order.
Once you receive the email from you that has already verified the indicated permission and we can confirm this permission, your products or others will be added to the IMVU avatar name you provided or email.
The sales limits are confidential and variable according to some or all of the same criteria that apply to the order of the order.

 8. The delivery can normally take a couple of hours or in some cases from 24 to 72 hours. Rest assured that if you make a mistake on our part we will send your product again without additional charges.

 9. Our cookies policy: Cookies are intended to be useful - therefore I think it is so important, that I explain exactly what they are and how they work.
Cookies are used on our site for the sole purpose of improving the customer experience and facilitating the execution of orders.
Cookies are small pieces of information that are stored for you on your computer by your web browser.
They are used to improving their online experience on almost every website, including ours.
Therefore it is one of the reasons, why we believe it is important that you understand how cookies work, what they are for, and when they are being used.
ImvuHotMarket does not collect, or maintain any information related to the identity of customers through cookies.
It is recommended that customers who visit our site through a third party site, such as Google or another search engine, consult cookies policies using a search in any search engine, if they have any concerns regarding that subject.


If you have any problem at all with your purchases on our website please contact us through contact or online chat and we will respond as soon as possible.

Thank in advance :)
Greetings Cleibeth